SNS 24: 808 24 24 24

How to protect yourself?

Frequently wash your hands with soap and water

When coughing or sneezing cover your mouth and nose

(with your forearm or with a tissue paper that should be place immediately in the bin)

Always wash your hands when you blow, sneeze or cough

If you returned from an affected area, avoid contact close with people

Be aware of symptoms / risk factors.

(cough, fever, shortness of breath, recent travel to/from affected areas)

When in doubt or in need of assistance please call SNS 24

808 24 24 24


Coronaviruses are a family of viruses known to cause disease in humans. The infection can be similar to the common flu or present as a more serious illness, such as pneumonia.
The new coronavirus, called SARS-CoV-2, was identified for the first time in January 2020, in the city of Wuhan, China. This new agent had never been identified in humans before, and it caused an outbreak, in Wuhan, of a disease called COVID-19. The source of the infection is still unknown.
The route of transmission is still being researched. Person-to-person transmission has been confirmed, although no further details are known.
Infected people may experience signs and symptoms of acute respiratory infection, such as fever, cough, and difficulty breathing. In more severe cases, it can lead to severe pneumonia with acute respiratory failure, kidney and other organ failure, and may lead to death. The disease incubation period can vary between 2 to 14 days.
Treatment for infection with SARS-CoV-2 is directed at the signs and symptoms presented.
In affected areas, the World Health Organization (WHO) recommends hygiene measures, respiratory etiquette, and food safety practices to reduce risk of exposure and spreading of the disease:
  • Avoid close contact with people with respiratory infection;
  • Wash your hands frequently
  • Adopt respiratory etiquette measures: cover your nose and mouth when sneezing or coughing (with a tissue or elbow, never with your hands; always throw the tissue in the trash);
  • You should wash them whenever you blow, sneeze, cough or after direct contact with sick people
If you have a fever, cough, and difficulty breathing and have recently returned from China or contacted a probable or confirmed case of COVID-19, call the NHS hotline “SNS 24” (808 24 24 24) and follow the guidance of health professionals.

You must immediately go to the indicated isolation area and inform (in person or by phone) the responsible person defined in the entity where you are. Once in the isolation room, you must put on the protection mask, contact the SNS24 line (808 24 24 24) and follow the instructions indicated. For more detailed information, see the Plano de Contingência da UPT.

If you have returned from an area of active community transmission in the last 14 days and have no symptoms, you should take measures of respiratory etiquette and social distance. You should maintain academic or professional activities, with self-monitoring of symptoms, such as fever, cough and difficulty breathing. If symptoms appear, you should immediately call SNS24 808 24 24 24.

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